Cruise Travel Support Specialist

100% work from home -flexible work hours

Inbound international Voice - Travel Consultant

What you will do:

• Support the guest and Travel Agent partners via inbound calls.

• Interact with guests and Travel Agent partners via phone, focusing on questions related to Holland cruises, destinations, ship amenities, and many other pre-cruise-related items.

• Provide consistent, high-quality support to all guests and Travel Agent partners.

• Research, navigate, and locate answers to guests’ and Travel Agent partners’ questions and concerns.

• Leverage Holland’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries.

• Document all calls, detailed resolution, and follow-up to actions.

1. Must possess working knowledge of the Saber, Amadeus, OR Galileo travel reservation systems.

2. Strong ability to follow process and workflow for compliance.

3. Provides knowledgeable, friendly, and eloquent customer service.

4. Skilled and efficient in writing and verbal communication.

Must have working knowledge of the Saber, Amadeus, OR Galileo travel reservation systems.

• System requirements
  
  16 GB RAM
  Dual Monitor
  Windows 11 PC
  Atleast I3 processor
  web cam during training
  

100% work from home
Choose your own schedule